Refund & Cancellation Policy

1. Effective Date

This Refund & Cancellation Policy is effective from 05 August 2026.

2. Scope

This policy applies to payments made through the Shanmukha Finance website using PhonePe and other authorised payment methods including UPI, debit cards, credit cards, and net banking.

3. Payment Cancellation

Once a payment is successfully authorised and processed, it cannot be cancelled by the customer. Customers are advised to verify all details (amount, loan account number, etc.) before confirming payment.

4. Refund Eligibility

Refunds may be approved for the following reasons:

• Duplicate payments – where the same transaction is processed more than once
• Excess payment – where an amount greater than the due amount is paid
• Technical failures – where the customer's account is debited but the payment is not credited to the intended loan account
• Incorrect collection – due to an error on the part of Shanmukha Finance

5. Non-refundable Transactions

Refunds are not available for:

• Correctly processed loan repayments
• Customer errors in entering loan details (after reconciliation has been completed)
• Charges payable under the loan agreement
• Change of mind after payment has been processed

6. Failed Transactions

If money is debited from your account but the transaction fails, the reversal typically happens automatically through the banking/payment network within 3–5 business days. Customers may contact us if the reversal is delayed beyond this period.

7. Refund Process

Approved refunds are credited only to the original payment source (the same account/card/UPI ID from which the payment was made). Refunds are processed after verification of the transaction details.

8. Refund Timeline

Refunds are normally processed within 5–7 working days after approval. Please note that bank settlement may require additional time depending on the payment method and banking partner.

9. How to Request a Refund

To request a refund, please provide the following information:

• Full Name
• Loan Account Number (if applicable)
• Registered Mobile Number
• PhonePe Transaction Reference ID
• Amount Paid
• Date of Transaction
• Reason for Refund Request

Submit refund requests to info@shanmukhafinance.com or call 72229 44494.

10. Fraud Prevention

Shanmukha Finance reserves the right to reject any refund claim that appears fraudulent, suspicious, or cannot be verified through reasonable means.

11. Contact

For questions regarding this Refund & Cancellation Policy, please contact:

• Email: info@shanmukhafinance.com
• Phone: 72229 44494
• Business Hours: Monday–Saturday, 9:30 AM – 6:30 PM